Information and Communication Technology (ICT) staff

Information and Communication Technology (ICT) staff are responsible for the all the computers, devices and computer networks in the NHS.

Information and Communication Technology (ICT) staff are responsible for the all the computers, digital devices, web applications and computer networks in the NHS.

NHSScotland relies on high-quality information systems and communication technologies. A vast amount of data is collected, managed and used every day in the NHS. This includes patient information, clinical activity, workforce information, as well as complaints data.

The ICT team carries out installation and maintenance of computer hardware, such as desktops, email packages, word processing and spreadsheets.

NHSScotland uses specialist ICT staff for setting up and running complex ICT systems like those used by sophisticated equipment like body scanners. The ICT department also manages computerised patient records, held on databases.

There are many varied roles in ICT teams within NHSScotland including ICT Officer and ICT Support Engineer.

ICT Officer

Working as an ICT Officer, you could be involved in the implementation and commissioning of new equipment in the NHS. This will include:

  • undertaking acceptance tests, installation, programme loading
  • commissioning of computer and data communications equipment
  • keeping records of work undertaken including entry of information into the computerised asset management system
  • participating in demonstrating the use of computer equipment to staff
  • assisting in the maintenance of computer equipment.

ICT Support Engineer

Working as an ICT Support Engineer you could be involved in the technical development and smooth running of new computer systems. This will include:

  • Supporting the development and implementation of electronic patient record systems
  • Analysing, diagnosing and solving problems with electronic computer systems

To work in NHSScotland in an Information Systems or Information Technology role, useful skills and abilities include:

  • excellent technical skills
  • the ability to investigate and diagnose software and hardware issues
  • the ability to concentrate
  • an analytical approach
  • problem solving skills
  • attention to detail
  • team working skills

Experience of Microsoft and Mac operating systems as well as good knowledge of the Microsoft Office suite of applications would be an advantage.

You will need an Information Technology or Computer Science related HND or Degree. Many Scottish Colleges and Universities deliver relevant courses in these areas. Courses in Scotland are listed on the UCAS website.

Entry requirements to HND programmes vary across colleges. Generally, an HND requires 2 – 3 Highers in Maths and a Science subject. For entry to undergraduate degree programmes, again entry requirements vary across universities. Generally 4 - 5 Highers are required in Maths, Science subject and English.

Specific course details and entry requirements are provided on each university's website.

Modern Apprenticeships are available in Information Security and IT & Telecommunications. They offer those aged over 16 paid employment with the opportunity to train for jobs at craft, technician and management level.

A Modern Apprenticeship in IT and Telecommunications at SCQF Level 5 and SCQF Level 6 is a framework for people interested in working in IT support or the development of IT systems. 

Another option is a Modern Apprenticeships in Creative and Digital Media at SCQF Level 6. This framework is for people interested in working in creative industries, including digital communication.

Find out more about these Modern Apprenticeships on the Skills Development Scotland (SDS) website:

The majority of apprenticeship roles within the IT and Telecoms sector require:

  • proactive, fast learners; able to work both in a team and sometimes alone
  • the ability to focus on assisting customers and colleagues find solutions to problems
  • the ability to work logically and methodically, often under pressure to set deadlines
  • attention to detail and the ability to deliver what is required, when it is required
  • open to change

Healthcare Support (Non-clinical) at SCQF Level 6 and SCQF Level 7 is another framework for people interested in working in a healthcare setting in a non-clinical support role. For more information about this Modern Apprenticeship framework, look at:

Contact your local Board to find out if these Modern Apprenticeships are available in your area.

You will be encouraged to develop your career in NHSScotland and it may be possible, through further education and training to progress to more senior supervisory or even management roles such as an ICT systems developer or an ICT Network Manager.