Information and Communication Technology (ICT) staff are responsible for the all the computers, digital devices, web applications and computer networks in the NHS.
NHSScotland relies on high-quality information systems and communication technologies. A vast amount of data is collected, managed and used every day in the NHS. This includes patient information, clinical activity, workforce information, as well as complaints data.
The ICT team carries out installation and maintenance of computer hardware, such as desktops, email packages, word processing and spreadsheets.
NHSScotland uses specialist ICT staff for setting up and running complex ICT systems like those used by sophisticated equipment like body scanners. The ICT department also manages computerised patient records, held on databases.
There are many varied roles in ICT teams within NHSScotland including ICT Officer and ICT Support Engineer.
Working as an ICT Officer, you could be involved in the implementation and commissioning of new equipment in the NHS. This will include:
- undertaking acceptance tests, installation, programme loading
- commissioning of computer and data communications equipment
- keeping records of work undertaken including entry of information into the computerised asset management system
- participating in demonstrating the use of computer equipment to staff
- assisting in the maintenance of computer equipment.
ICT Support Engineer
Working as an ICT Support Engineer you could be involved in the technical development and smooth running of new computer systems. This will include:
- Supporting the development and implementation of electronic patient record systems
- Analysing, diagnosing and solving problems with electronic computer systems