NHSScotland Call Handler
Working as a Call Handler you would need excellent communication skills and a confident telephone manner. Callers you speak to may be anxious or upset, waiting to hear news about a friend or relative, or phoning to check details of an important clinic appointment.
You may also be required to transfer urgent calls between wards and departments as well as incoming calls from healthcare professionals working in the community.
Some Call Handlers carry out additional duties, such as:
- booking appointments for patients
- photocopying and filing
- updating computer records
- ordering stationery
- booking patient transport