Medical receptionists work on their own or in a team, greeting patients as they arrive at hospital. They might also collect patient notes and ensure that these records go to the right healthcare professional. In a clinic, a medical receptionist may make appointments and arrange patient transport. Hospital departments can be busy and the pace can be fast.
Medical receptionists are part of NHSScotland's front line staff. They are often the first person many patients and visitors speak to when they are visiting a GP, consultant or hospital for the first time or waiting for the results of an important test.
Medical receptionists are employed in hospitals, in a ward or clinic, and in GP surgeries. They may work some evening and weekend shifts.