As a health records clerk, you would be responsible for organising, updating and storing patient health records. The job involves working closely with other administration staff and members of the wider healthcare team. Health records staff working on a ward, in a clinic or health centre may have a lot of contact with patients, their relatives and carers.
If you work in health records within NHSScotland, you could be based in:
- hospital wards of all types
- specialist departments or clinics
- GP surgeries and health centres
- a health records department of a territorial or special health board
The typical duties of a health records clerk will include:
- finding, checking and updating patient records
- archiving old records
- recording patient admissions, transfers and discharges
- collating statistics
- using clinical coding to record illnesses and treatments on patient records
- transferring paper-based patient records on to an electronic system
- booking appointments for patients
- dealing with queries from GPs and other healthcare professionals
In some healthcare settings, you would carry out all of these tasks, as well as answering the telephone and reception duties. If you are working in a team of health records clerks, you may specialise in a particular area, such as admissions or clinical coding.